Returns

Last Updated: August 25, 2026

At Aira Cottons, we take pride in the quality of our products and carefully check every order before dispatch. However, if you receive a product that is damaged, defective, or incorrect, we are happy to assist you with a return or replacement.

1. Return Eligibility

You may request a return or replacement if:

  • The product received is damaged or defective.

  • You received a product different from what you ordered.

  • The product is missing from your order.

  • The product has a manufacturing defect.

To be eligible for a return, the product must be unused, unwashed, and in its original condition, with the original packaging, tags, and labels intact.

2. Return Period

Return or replacement requests must be raised within [7 days] of receiving your order.

Requests made after this period may not be accepted.

3. Products That Cannot Be Returned

We may not accept returns for:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Products damaged due to improper handling or storage.

  • Products returned after the specified return period.

  • Products purchased during a sale or special promotion, unless the product is defective or incorrectly delivered.

4. How to Request a Return

To request a return, please contact us at airacottons@gmail.com within the eligible return period.

Please provide:

  • Order number

  • Name and contact details

  • Reason for the return

  • Clear photographs or videos of the product, if applicable

Our team will review your request and provide the next steps.

5. Quality Check

Once the returned product reaches us, it will be inspected by our team.

If the product meets our return conditions, we will proceed with the approved replacement or refund.

If the product does not meet the return requirements, the return may be rejected and the product may be sent back to you.

6. Refunds

Once your return is approved, the refund will be processed through the applicable payment method.

Depending on your payment provider or bank, the refunded amount may take [5–7 business days] to appear in your account.

Shipping charges, if applicable, may not be refundable unless the return is due to an incorrect, damaged, or defective product received from us.

7. Exchanges / Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution or refund as applicable.

8. Wrong or Damaged Product

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We recommend taking photographs or a video of the package and product immediately after delivery. This may be required to help us verify the issue and process your request.

9. Return Shipping

For approved returns caused by a defective, damaged, or incorrect product, Aira Cottons may arrange or cover the return shipping, depending on the circumstances.

For other eligible returns, return shipping charges may be the customer’s responsibility.

10. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our return policy.

If you wish to cancel an order, please contact us as soon as possible with your order number.

11. Refund Delays

If your refund has been approved but you have not received it within the expected time, please first check with your bank or payment provider.

If the amount is still not received, contact us and we will assist you.

12. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

Aira Cottons
Email: airacottons@gmail.com
Phone / WhatsApp: 6381843483
Address: erode

We are committed to making your shopping experience with Aira Cottons simple, transparent, and reliable.